IT Service Management Analyst - DUBLIN

IT Service Management Analyst
Your new company
One of the largest financial institutions in Ireland – market leaders, offering a full range of personal and corporate banking services.

Your new role
We are seeking an analytically focused and data driven IT Service Management Analyst.

You will primarily be responsible for the effective operation of activities to ensure the delivery of the processes supporting critical business services with a prime focus on services supporting Mission Critical Activities. You must be able to collate and compile technical information relating to IT Service performance. You will liaise with relevant service delivery teams, third party vendors, business representatives where necessary and collate and compile technical information relating to IT Service performance.

What you'll need to succeed
An analytically and technically-focused mindset, with the ability of extracting and utilizing data for a wide variety of operational functions e.g. devising methods and procedures for collecting, analysing and monitoring data to develop key performance indicators. You will need to have strong prior experience in an ITIL based process role with a minimum of the ITIL foundation qualification and proven experience with the ISO20000 standard. A great understanding of IT and Service Management toolsets including but not limited to Splunk, Remedy, PowerBI & Excel. Experience working within small and large teams across a wide range of technologies.

What you'll get in return
Excellent opportunity to work in one of our largest retail banks. Competitive daily rates. Fantastic career development opportunities and training within an ever-growing organisation. Chance to work with an excellent team with the latest, most up to date technologies.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job type:
Technology & Internet Services
Dublin City
€300 - €350 Per Day
Apply Now

Talk to a consultant

Talk to Odhran Byrne, the specialist consultant managing this position, located in Hays Recruitment, Dublin

26/27a Grafton Street, Dublin

Telephone: 015710015

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