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Customer Service Representative

Customer Service Representative

Your new company

Do you have a passion for customer service and want to work for one of Irelands most customer focused banks? One of the country’s market-leading consumer banks is looking for customer service agents to join their phone banking and card services team in Central Park, Dublin 18.

Your new role

As part of the team you will be answering incoming calls from existing banking customers, and you will be their first point of contact for all queries relating to their bank cards if on the card services team and all queries related to internet banking should you be working on the phone banking team. Whether a customer has lost their card, forgotten their pin or wants to pay a bill, you will be there to provide them with the highest level of customer service each and every call. You will receive extensive training when you start, so you’ll learn about the bank’s services, the bespoke IT systems and of course how to handle the calls.

What you'll need to succeed

You will need to have experience working with customers, either face to face or over the phone and be able to demonstrate your customer-focus at interview. You will need to boast excellent IT skills and be a fast learner. You will need to meet the minimum educational requirements of 5 passes at Leaving Certificate to include English and Maths or a completed level 8 Honours degree. You will need to be available to start working in the next coming weeks and will not have any holidays booked for the first three months of your placement. You will need to be willing to work some weekends as part of the shift pattern.

What you'll get in return

This role is a brilliant opportunity for those to gain experience within the banking sector and start a career in this field. You will be paid €13.21 per hour, working 37 hours per week guaranteed, there will be an increase in the hourly rate once you move to the shift pattern. You will be paid weekly by Hays. You will be working in a comfortable office, with subsidised canteen facilities and excellent transport links.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Summary

Job type:
Temporary
Industry
Banking & Financial Services
Location
South Dublin
Specialism
Administrative Support
Pay
Competitive hourly rate
Ref:
1075511
Closing date
08 Jun 2020
Apply Now

Talk to a consultant

Talk to Ellen Conlon, the specialist consultant managing this position, located in Hays Recruitment, Dublin

26/27a Grafton Street, Dublin

Telephone: 015710015

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