Your new company
My client is a leading global bank, conducting business in more than 160 countries and jurisdictions. Providing their client’s, a broad range of financial products and services, they are located in heart of Dublin.
Your new role
As a Client Support Specialist, you will be responsible for proactively working with key internal relationships to provide support to TTS client ops clients and be a strong support to the team leader and section manager. This will include handling technical support escalations and engage with clients using the most efficient method to resolve the query or liaise with higher levels of support to investigate further. These roles are specific to handling Tech support where French is required and deliver technical support in English on the wide range of products across multiple applications
What you'll need to succeed
Looking for someone with technical work experience, current skills, and overall abilities. French language is required for this role. A degree is not essential. The ideal candidate will be someone who is client-focussed – constantly seeking to improve the client experience. You will have the ability to understand our client’s environments and processes to incorporate solutions with the ability to efficiently plan and organise own workload, Good MS Office skills and can work efficiently within team environments and as an individual contributor. Does this sound like you?
What you'll get in return
Working with this global leader in banking, you will be provided full training and support along your career development. There are plenty of growing opportunities within the team and the company. This Position provides you to learn the full range of Cash Digital Support banking products and become Subject Matter Expert in identified products and gain new skills & knowledge of operational processes, interact with top-tier clients and build strong client relationships, develop problem solving and organisation skills, be part of a team that delivers a high value service and makes a difference every day, Project management experience and exposure to Business analysis experience.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1092823