Complaints Investigator

Complaints Investigator - Major Bank - Dublin, Limerick or Cork - 12 Month Assignment

Your new company
Would you like to work for one of Ireland’s leading banks? Their offices in Sandyford, Limerick or Cork are currently looking for a Complaints Investigator to join their centralised complaints team. This role will be a hybrid position with 2 days in office in one of the listed locations. The centralised complaints team look after complex complaints across the Financial Solution Group. These complaints include ones that have been escalated to the FSPO and their main objective is to come to a resolution for the customer while delivering great service. You will be joining a flexible working environment with great room for development.

Your new role
Your new role centres around investigating into complex complaints in order to come up with a resolution for the customer. You will work through a case load of complaints while looking into financial data, liaising with internal stakeholders, listening back to calls and looking into different interactions customers have had with the bank in order to come up with a sound and fair solution for the complaint. You will assist your team managers to write up the response letters for the complaints adhering to timelines and SLA's.

What you'll need to succeed
In order to be successful, experience within a complaints role would be desirable with strong letter writing skills. You may also have experience dealing with arrears or restructures within a financial institution. You will also need to have a minimum of APA in Loans and Regulations. If you have great communication and organization skills and can work of your own initiative then this is the role for you!

What you'll get in return
A competitive hourly rate and an initial 6-month placement with a view to extension thereafter. Also, a great opportunity to progress and reach your potential while making a difference in people lives in one of the leading financial institutions in Ireland.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1090154
Click here to access HAYS Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.


Job Type
Banking & Financial Services
Dublin South/Wicklow
Compliance and Risk
Competitive Hourly Rate

Talk to a consultant

Talk to Harriette Gallagher Lavery, the specialist consultant managing this position, located in Hays Recruitment, Dublin
26/27a Grafton Street, Dublin

Telephone: 015710015

Similar jobs to Complaints Investigator

  • Complaint Handler

    Complaints Investigator – Initial 6 Month Assignment – Dublin/Hybrid
    Dublin CityCompetitive Hourly Rate