Customer Service Agent - Swords

Customer Service Agent - Airside Swords

Your new company
One of Ireland’s largest financial companies with over 200 locations Nationwide who provide a diverse range of services to banking, financial and related services are currently seeking a customer service, call centre representative to work within a busy team located in Swords, very conveniently situated for driving and bus routes.

Your new role
Your new role will be to provide an excellent level of customer service over the phone and to assist and provide solutions for any issue which may arise by taking the appropriate action and ensuring that every customer’s experience on the phone is as streamlined and efficient as possible. You will receive extensive training when you start, you will learn about the bank’s services, the bespoke IT systems and of course how to handle the calls. This will be a mixture of classroom-based training and observing and practising on the call centre floor.

What you'll need to succeed
Excellence in customer services skills is a necessity, preferably with previous experience in retail/hospitality environments. It would be also be beneficial to work well in a team and to use your own initiative when required. Problem solving skills and an ability to work well under pressure would be an advantage to you. Lastly, a genuine interest in career progression or advancing on your skill set in the area of customer service would be preferential to the client.

What you'll get in return
Excellent on the job and learning opportunities. You will start on a 6 month assignment, gaining invaluable experience in the banking sector for one of Ireland’s largest banks. You will work a 37 hour week and earn a very competitive hourly rate.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Type d'emploi
CDD (option CDI)
Banking & Financial Services
Dublin North/Meath
Administrative Support
Competitive Hourly Rate
Réf. :

Contacter un consultant

Contactez Alison Maher, le consultant en charge de cette offre d'emploi, situé à Hays Recruitment, Dublin
26/27a Grafton Street, Dublin

Téléphone: 01 5710010