Our client is a mechanical contracting company. They are now seeking to recruit a Service Coordinator to work in their service department. Working closely with their team of Service Engineers (Refrigeration and Heating Ventilation AC Units), the Service Coordinator will agree the service schedule on a daily/ weekly/ monthly basis and be responsible for the Service System data entry and management. Understanding or previous experience working in an Engineering or Construction environment would be beneficial. This is a key communication and coordination role which entails customer contact and key internal stakeholder contact on a daily basis. Possessing strong planning and organising skills coupled with excellent verbal and written communication skills are essential for this role.

Roles & Responsibilities

Scheduling of service and maintenance contracts with clients and company service engineers

Responsible for data entry onto service scheduler

Control of timely receipt of service engineers check sheet documentation

Control of service contract check sheets internally and transfer of check sheets to clients

Work with the stores department to ensure all service and calibration tools are made available for service engineers

Maintain holiday tracker for service engineers to ensure resource availability

Support management in the implementation of software

Co-ordinate call-outs from clients to the main office

Maintain all service contract calibration schedules

Report key performance indicators to contract manager

Ability to communicate and deal effectively with clients and company personnel on a daily basis

Self-motivated and capable of working on their own initiative

Mechanical background would be helpful, but not essential.

Understanding of a thorough follow-up process of documentation, organising, documentation controller type roles

Able to work with a service management setup, liaising with service engineers and co-ordinating scheduled works.

Create and edit Service check sheets as and when required to ensure adherence to contract terms and all our Health and Safety requirements.

Maintain all service contract calibration schedules (mainly gas detection) to the highest standards.

Skills Required:

Understanding or previous experience working in a HVAC / Refrigeration / Engineering or Construction environment would be beneficial.

Ability to plan out schedules and coordinate with the service engineering team

Excellent PC skills and experience and proficiency using similar customer type service IT systems.

Excellent teamwork skills and the ability to communicate effectively both written and verbal.

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