• Develop administrator level of understanding of the key technologies managed by service management to support mobile devices, i.e. intune, workspace one
• Manage the front line support processes in relation to mobility incidents, problems and changes
• Provide SME input on device configuration and deployment processes
• Interface between IT, the user community, business partners and 3rd party IT service providers
• Continuous improvement on existing and new processes or configurations with a view to optimisation
• Leading and/or participation in IT projects and initiatives designed to improve service and global business processes while providing SME input as required
• Management of high impact issues and outage events
• Perform regular reviews of the live environments to identify trends or underlying issues that may result in problems
• Manage the procurement and asset management processes for mobile devices and peripherals

• Knowledge and experience of ITIL methodologies and implementations is desirable.
• Experience with device management tools such as Intune, Workspace One, etc., would be an advantage.
• Experience working with ITSM tools such as ServiceNow would be an advantage.
• Relevant third-level qualification/accreditation desirable
• Minimum 3 years of experience in water, utilities, or similar industries desirable
• Strong analytical skills and problem-solving ability
• Highly motivated individual with a proven track record of delivering results within a team
• Ability to develop and maintain effective partnerships with key stakeholders
• Adaptability and willingness to change focus on line with business requirements

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#LI-DNI